What makes us different?
- Real Proactive Network Management – ‘Checklist’ driven process that ensures the daily management of your network is consistent and thorough. This technique is based on procedures developed to provide your business with increased availability and overall stability.
- Quality On-Boarding Process – We focus on remediating outstanding problems, streamlining the existing business process, and providing the necessary services to focus on your goals and objectives for your technology infrastructure
- Immediate Helpdesk Support – You call, you get help. We take ownership until the problem is resolved. It’s the root-cause approach versus the band aid approach. Improved collaboration.
- Analytics – We review your environment (infrastructure and support calls) on a weekly basis to determine where we can make improvements that result in fewer support requests.
- No Contracts – We write agreements in 12, 24 or 36 month terms.
- Reliability – Your business relies on your computer systems more than ever before. Manage your business while we manage you IT support needs